Shipping policy

Shipping Policy

Last updated: August 6, 2026

Thank you for shopping with Dajer Leatherworks. All orders are carefully inspected and packaged before being shipped from Halifax, Nova Scotia.

Shipping Locations

We currently ship to addresses within Canada.

International shipping is not currently available. This policy will be updated if international shipping becomes available in the future.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding statutory holidays.

Processing time refers to the time required to inspect, prepare, and package your order. It does not include the shipping carrier’s delivery time.

Processing may take slightly longer during holidays, promotions, product launches, or periods of high order volume.

Shipping Rates

Available shipping methods and charges will be displayed at checkout before you complete your purchase.

Shipping charges may vary based on:

Delivery location
Package weight and dimensions
Selected shipping service
Current carrier rates

All prices and shipping charges are shown in Canadian dollars, unless otherwise stated.

Estimated Delivery Times

Estimated delivery times may be displayed during checkout or included in your shipping confirmation email.

Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Estimated delivery dates are not guaranteed.

Delivery times may be affected by circumstances outside our control, including:

Weather conditions
Carrier disruptions or delays
Statutory holidays
High shipping volumes
Remote delivery locations
Incorrect or incomplete addresses

Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before placing your order. If you notice an error, contact us immediately at sales@dajerleatherworks.ca.

We will make reasonable efforts to update the address if the order has not yet been shipped. However, address changes cannot be guaranteed after an order has been processed or transferred to the carrier.

Dajer Leatherworks is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Returned or Unclaimed Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, we will contact you after receiving it.

The customer may be responsible for the cost of reshipping the order unless the package was returned because of an error by Dajer Leatherworks or the shipping carrier.

Original shipping charges are generally non-refundable.

Delayed Packages

Shipping carrier delays may occasionally occur.

If your tracking information has not updated for several business days or your package has not arrived within the estimated delivery period, contact us at sales@dajerleatherworks.ca and include your order number.

We will review the available tracking information and assist with contacting the carrier when appropriate.

Lost Packages

If you believe your package has been lost, contact us at sales@dajerleatherworks.ca.

We may need to open an investigation with the shipping carrier before providing a replacement or refund. Carrier investigations may require additional time to complete.

If the carrier confirms that a package was lost during shipment, we will work with you to provide an appropriate replacement or refund.