Return and Refund Policy

30-Day Return Policy

We want you to be satisfied with your Dajer Leatherworks purchase. You have 30 days after receiving your order to request a return.

To be eligible for a return, the belt must be:

• Unworn and unused
• In the same condition in which it was received
• Free from damage, marks, alterations, or signs of wear
• Returned in its original packaging
• Accompanied by the receipt or proof of purchase

To request a return, contact us at sales@dajerleatherworks.ca and include your order number and the reason for the return.

Returns must be approved before being shipped. Items returned without first requesting authorization may not be accepted.

Once your return is approved, we will provide the return address and instructions on how to send your package.

Return Shipping

For returns due to incorrect sizing, change of mind, or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

If the return is caused by an error on our part, we will provide return instructions and cover reasonable return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

Contact us as soon as possible if:

• Your order arrived damaged
• You received the wrong item
• The belt has an apparent manufacturing defect

Please email sales@dajerleatherworks.ca with your order number, a description of the issue, and clear photographs showing the product and the problem.

We will review the information and work with you to make it right.

Manufacturing defects discovered after the 30-day return period may be covered under our separate Lifetime Warranty Policy.

Exchanges

To request a different size, colour, or style, please contact us first.

Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Replacement sizes, colours, and styles cannot be guaranteed.

Non-Returnable Items

We cannot accept returns for:

• Belts that have been worn, used, altered, or damaged after delivery
• Personalized or custom-made products
• Gift cards
• Items clearly marked as final sale

Final-sale items may still qualify for assistance if they arrive damaged, defective, or incorrect.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit-card provider may require additional time to process and post the refund.

Original shipping charges and customer-paid return shipping costs are not refundable unless the return resulted from an incorrect, damaged, or defective item.

If more than 15 business days have passed since your refund was approved, contact us at sales@dajerleatherworks.ca